Frequently Asked Questions
How do I choose my abaya size?
Abaya sizes refer to the garment length in inches. Use our Size Guide to match your height to the recommended length, then check the individual product details before ordering.
How is an abaya measured?
The length is measured from the top of the shoulder to the hem.
What if I am between two recommended lengths?
Choose based on how you prefer your abaya to fall and the footwear you plan to wear. For help, email us or message @theshaylamoment on Instagram before ordering.
What comes with my abaya?
What is included varies by design. Please check the individual product description to see exactly what is included.
How should I care for my abaya?
Care requirements vary by fabric and design. Follow the care instructions on the relevant product page.
How much is UK delivery?
Standard UK delivery is £5.99 for orders below £100. Standard UK delivery is free on orders of £100 or more.
When will my order be dispatched?
Orders are normally prepared and dispatched within 3–5 working days.
How long does UK delivery take?
Please allow approximately 5–7 working days after dispatch for standard UK delivery, unless a different estimate is shown at checkout.
Can I track my order?
Where tracking is available, we will email the details once your order has been dispatched.
Can I change or cancel my order?
Contact us immediately. We will try to help, but changes or cancellations cannot be guaranteed once processing has started.
Do you offer exchanges?
We do not offer direct exchanges. If an item is eligible for return, you can return it for a refund and place a new order.
How do I request a return?
Email theshaylamoment@gmail.com within 14 days of receiving an eligible item. Include your full name, order number and the item you wish to return. See our Returns Policy for full details.
Who pays for return postage?
Customers are responsible for change-of-mind return postage. We recommend using a tracked service and keeping proof of postage. Faulty, damaged, incorrect or not-as-described items are handled separately; contact us for instructions.
Do you deliver internationally?
International delivery is available only where a live international shipping option appears at checkout.
How can I contact you?
Email theshaylamoment@gmail.com or send us a direct message on Instagram at @theshaylamoment.